Robotic Process Automation (RPA) Services

Why RPA in 2026

RPA is no longer a cost-saving experiment — it is core infrastructure. Organizations that have deployed RPA report 30–50% reduction in operational costs, 15x faster processing versus manual workflows, and near-zero error rates on automated tasks. Meanwhile, 52% of financial institutions, 43% of healthcare organizations, and 38% of logistics providers have already deployed RPA at scale.

The shift in 2026 is from simple task bots to Intelligent Process Automation (IPA) — RPA combined with AI, ML, OCR, and NLP to handle unstructured data and complex decision-making. Techtweek Infotech is positioned at this intersection: we build bots that don't just click buttons but understand context, process documents, and orchestrate entire business workflows end-to-end.

Our RPA Services

RPA Consulting & Process Discovery: We start with a structured automation assessment — mapping your existing workflows, identifying high-ROI automation candidates, and building an automation roadmap with projected cost savings and payback period. No assumptions; we work from your actual process data.

Bot Development & Deployment: Custom software bot development for attended, unattended, and hybrid automation scenarios. We develop on UiPath, Microsoft Power Automate, Automation Anywhere, and Blue Prism — selecting the right platform based on your existing tech stack, security requirements, and budget.

Intelligent Process Automation (IPA): Beyond rule-based bots, we integrate AI/ML, OCR, and NLP to automate processes involving unstructured data — invoice processing, document classification, email triage, contract extraction, and more. IPA handles the edge cases that traditional RPA cannot.

RPA System Integration: Seamless integration of bots with your existing ERP (SAP, Oracle), CRM (Salesforce, HubSpot), legacy systems, SaaS platforms, and custom APIs — without requiring API access to systems that don't have one.

Bot Monitoring & Managed Services: 24/7 bot health monitoring, exception handling, performance dashboards, and SLA-backed managed operations. We maintain your automation fleet so your team focuses on outcomes, not bot maintenance.

Hyperautomation Strategy: For enterprises ready to move beyond individual bots — we design hyperautomation architectures combining RPA, process mining, AI agents, and orchestration platforms to automate complete end-to-end business processes.

Industries We Automate

Banking, Financial Services & Insurance (BFSI): KYC onboarding, compliance reporting, account reconciliation, loan processing, invoice matching, fraud detection workflows, and regulatory filing automation. 1 in 3 RPA bots globally is in BFSI.

Healthcare & Pharmaceuticals: Patient registration, appointment scheduling, insurance eligibility verification, claims processing, EHR data synchronization, and prior authorization workflows — freeing clinical staff from administrative burden.

IT & Telecommunications: IT ticket routing and resolution, employee onboarding/offboarding provisioning, infrastructure monitoring alert handling, service request automation, and billing reconciliation.

Manufacturing & Supply Chain: Purchase order processing, inventory reconciliation, demand forecasting data aggregation, supplier invoice automation, and quality compliance reporting.

Retail & E-Commerce: Returns processing, pricing update automation, catalog synchronization across platforms, order tracking escalations, and customer refund workflows.

The DevOps Advantage in RPA — Why It Matters

Most RPA vendors are automation specialists. Techtweek Infotech is both — an AWS Advanced Consulting Partner with 450+ managed workloads and a dedicated RPA practice. That combination solves the problem most organizations hit 6 months into their RPA program: the bots work, but the infrastructure running them is fragile, unmonitored, and breaks silently at 2am.

Our DevOps engineers handle what pure RPA vendors cannot: bot infrastructure built on AWS with auto-scaling bot runner pools, high-availability Orchestrator deployment, infrastructure-as-code (Terraform) for reproducible bot environments, CI/CD pipelines for bot code — same Git-based release workflow used for application code, zero-downtime bot deployments with blue/green switching, and CloudWatch and Prometheus monitoring for bot health, queue depth, and failure rate. Bot code is version-controlled, peer-reviewed, and deployed through the same governed pipeline as your application releases — not pushed manually to a shared VM by a single developer.

The result: RPA programs built by Techtweek Infotech do not degrade over time. Bot failure is caught within minutes, not discovered in a Monday morning escalation. Infrastructure scales automatically during peak processing periods. And when your cloud architecture evolves — new VPCs, tightened IAM policies, new security group rules — our team handles bot compatibility as part of the infrastructure change, not as a surprise breakage.

Client Use Cases

Fintech Lending Platform — Loan Processing Automation: A Noida-based fintech lender processing 3,200 loan applications per month was spending 14 FTE-days per month on document collection, CIBIL pulls, eligibility calculation, and LOS data entry. Techtweek Infotech deployed an unattended UiPath bot fleet on AWS EC2 with auto-scaling — 2 instances during off-peak, scaling to 8 during month-end surge. The bot handles document intake, OCR extraction via AWS Textract, CIBIL API integration, eligibility calculation, LOS population, and case routing. Standard applications: automated end-to-end in under 6 minutes. Exception rate: 11% routed to human queue. Result: 73% reduction in processing cost, payback in 5.5 months. The CI/CD pipeline means bot updates deploy in under 12 minutes with zero downtime — critical during month-end when the fleet cannot be taken offline.

Healthcare TPA — Claims and Prior Authorization: A Delhi-based third-party administrator managing health insurance claims for 4 corporate clients was manually processing 1,800 claims and 600 prior authorization requests per month across 3 insurance portals. Manual processing: 22 minutes average per claim. Techtweek built a hybrid Power Automate solution hosted on Azure within the client's existing Microsoft 365 tenant — infrastructure managed via Terraform, monitoring via Azure Monitor with PagerDuty alerts. Result: 87% straight-through processing rate, claim time reduced from 22 minutes to 3.5 minutes, annual savings of Rs. 38 lakh in processing labor. The ops team knows about a bot failure before the business does.

IT Services Firm — Employee Onboarding Automation: A Bangalore-based IT services firm with 200+ hires per year was spending 6 to 8 hours of IT team time per new joiner provisioning accounts across Active Directory, GSuite, Jira, GitHub, Slack, VPN, and 4 internal tools. Techtweek built an unattended Blue Prism bot triggered by the HRMS on offer-letter acceptance — provisioning all 8 systems in sequence, sending the welcome email, and creating the onboarding ticket. Deployed on AWS with the bot runner in a private subnet, credentials in AWS Secrets Manager, all actions logged to CloudWatch. Result: onboarding time from 6 to 8 hours down to 18 minutes, zero provisioning errors since deployment over 11 months, and the IT team reclaimed 400+ hours annually.

Our RPA Delivery Process

Step 1 — Process Assessment: 2–4 week structured discovery — workflow documentation, volume analysis, complexity scoring, and ROI modelling. Deliverable: Automation Opportunity Pipeline with prioritized bot candidates.

Step 2 — Architecture & Design: Bot architecture design, platform selection, security model (credential vault, role-based access), exception handling strategy, and integration design. Deliverable: Technical Design Document.

Step 3 — Bot Development & Testing: Agile bot development in sprints — unit testing, UAT with your team, and performance benchmarking. All bots built to Techtweek's RPA governance standards: modular, documented, version-controlled.

Step 4 — Deployment & Hypercare: Production deployment, go-live monitoring, and a 2-week hypercare period with on-call support to resolve post-launch exceptions before transitioning to managed operations.

Step 5 — Managed Operations: Ongoing bot monitoring, exception triage, performance optimization, and quarterly automation reviews to identify new automation opportunities as your processes evolve.

Technology Stack

RPA Platforms: UiPath Platform, Automation Anywhere, Microsoft Power Automate, Blue Prism, Robocorp (open-source Python-based RPA).

AI/IPA Layer: Microsoft Azure AI, Google Document AI, AWS Textract (OCR), OpenAI API (NLP), custom ML models for classification and prediction.

Integration: SAP, Oracle ERP, Salesforce, ServiceNow, Microsoft 365, Google Workspace, REST/SOAP APIs, database-level automation (SQL, PostgreSQL, MySQL).

Infrastructure: On-premise bot runners, cloud-hosted automation (Azure, AWS), virtual machine orchestration, and container-based bot deployment for scalable unattended automation.

Why Techtweek Infotech for RPA

We are an IT services company — not a software vendor. That means we have no platform bias. We select UiPath, Power Automate, or Automation Anywhere based on what fits your environment, not what earns us the highest reseller margin.

Our RPA team is built from engineers who have delivered automation at scale across BFSI, healthcare, and enterprise IT — with hands-on experience in the full lifecycle from process mining to production operations. Every bot we deliver is documented, version-controlled, and designed to be maintained by your team if you choose to bring it in-house.

Transparent pricing with no per-bot licensing surprises. We scope projects clearly, define ROI expectations upfront, and stand behind our deliverables with SLA-backed managed services for clients who want ongoing automation operations.

What Our Clients Say

We had tried to implement RPA twice before with two different vendors. Both times the bots broke within 3 months when our application teams pushed UI updates and nobody caught it until operations complained. Techtweek is the first team that built monitoring into the bot infrastructure from day one — we get a PagerDuty alert before our own team notices an issue. 11 months in and the bot fleet is still running clean. — Head of Operations, Fintech Lending Platform, Noida

What set Techtweek apart was that they understood both sides. Most RPA vendors treat infrastructure as someone else's problem. Techtweek's team handled the AWS setup, the Orchestrator deployment, the CI/CD pipeline for bot releases, and the actual bot development. We did not need to coordinate between two vendors. The prior authorization bot alone saved us Rs. 18 lakh in the first year. — VP Technology, Healthcare TPA, Delhi

The onboarding bot has been running for almost a year with zero failures. When we migrated to a new GSuite org in March it took their team 4 hours to update the bot and redeploy — same day. Our previous IT automation attempts would have taken weeks to fix after that kind of change. The combination of DevOps discipline and RPA expertise is genuinely different from what other vendors offer. — IT Manager, IT Services Firm, Bangalore